Refund policy

REFUND & RETURN POLICY

Last updated: May 11, 2026

Thank you for choosing The Saving Buddy. We want you to have the best experience possible with our products. Please read this policy carefully before making your purchase.

DIGITAL PRODUCTS — ALL SALES ARE FINAL

The Saving Buddy and all associated products are digital downloads delivered instantly upon purchase. Because digital files cannot be returned once accessed or downloaded, all sales are considered final.

By completing your purchase, you acknowledge and agree that you are buying a digital product that is delivered immediately, that once the file has been accessed or downloaded it cannot be returned, and that you have read and accepted this refund policy before purchasing.

OUR SATISFACTION COMMITMENT

Even though all sales are final, we stand behind our products and want you to succeed. If you experience any of the following issues, we will make it right.

If your file is corrupted, broken, or won't open, email us and we'll send a working replacement at no extra cost.

If you're having trouble setting up your spreadsheet, our support team will personally walk you through the process step by step until everything is working perfectly.

If the product you received does not match what was described on our website, contact us within 2 hours and we'll work with you to find a fair solution.

If you are completely unable to access or download your file after purchase and we cannot resolve the issue, we will issue a full refund.

WHAT IS NOT COVERED

We are unable to issue refunds for change of mind after downloading, deciding you no longer need the product after accessing it, not reading the product description before purchasing, lack of compatibility due to not using Google Sheets as specified, or purchasing the wrong product without contacting us first.

PROCESSING FEE

The processing fee charged at checkout covers payment processing and delivery costs. This fee is non-refundable under any circumstances.

CHARGEBACKS AND DISPUTES

We take chargebacks and payment disputes seriously. If you file a chargeback with your bank or payment provider instead of contacting us first, we reserve the right to provide evidence that the product was delivered, the refund policy was accepted before purchase, and the digital file was accessed or downloaded. We always prefer to resolve issues directly. Please email us before contacting your bank — we respond within 24 hours and genuinely want to help.

ADD-ON PRODUCTS

Any add-on products purchased alongside The Saving Buddy, including but not limited to printable worksheets, savings challenges, eBooks, and premium templates, are also digital products and are subject to the same policy. All add-on sales are final once the files have been received.

HOW TO CONTACT US

If you have any issues with your purchase, need help with your files, or have questions about this policy, please email us at hello@thesavingbuddy.com. We are real people and we read and respond to every message personally. Our typical response time is within 24 hours on business days.

AGREEMENT

By completing your purchase on thesavingbuddy.com, you confirm that you have read, understood, and agreed to this Refund and Return Policy. This policy is visible and accessible on our website prior to purchase.